How to get a Referral
We can only see patients that have been referred to us by the primary care veterinary surgeon, with whom we liaise closely.
To request a referral, you will need to see your own veterinary surgeon for an initial assessment. If they feel referral is necessary, and that we are the appropriate centre for your pet to be referred to, they will make the initial contact to make an appointment.
Once you have your referral appointment
We understand that bringing your pet to our clinic can be a potentially stressful experience and that giving you the following information about your referral will hopefully help make things a little easier for you.
When you arrive, you will be greeted by our friendly reception team who will check your registration details and make you feel welcome before your appointment with the vet. We have staff onsite 24 hrs a day from 8am – 7pm, Monday – Friday. In the event that patients require care over the weekend, this will be provided by Exonia Veterinary Emergency Services, our dedicated out of hours care provider.
Feeding and medication
If your pet has specific feeding requirements then please provide these with instructions. If your pet is receiving on-going medication or supplementation, we also request that you bring these with you with instructions.
When your pet is ready to leave the clinic, we will provide full discharge instructions explaining what has happened to your pet and what to do when you get home. These will be explained to you by one of our vets or nurses at the time of discharge. You will also be sent home with appropriate medication if required. A copy of your report will also be sent to your own vet.
How to find us
Our referrals are hosted by our Exmouth branch.